Monday, July 20, 2009

Fixing problem caused by Service Pack 2 Installation

According to Microsoft's web site (;en-us;885523), after a user finishes installing Service Pack 2 (SP2), computer will be restarted many times with an error message "A problem has been detected and Windows has been shut down to prevent damage to your computer. Technical information: STOP: c0000135 (Unable To Locate Component). This application has failed to start because winsrv was not found. Re-installing the application may fix this problem". The problem occurs when the following conditions are met: there is T.V. Media software (TvMedia.tvmbho) made by Total Velocity Corp, installed in a computer with Windows XP as its operating system, but a user try to install SP2 before installing Critical Update 885523. Microsoft said that the problem is caused by compatibilities between Windows XP SP2 installer program and advertising program called T.V.Media.

Users can prevent the problem by deleting or uninstalling T.V. Media software. But if users don't want to do so, they can install Critical Update 885523 (can be taken at or at before installing Windows XP SP2. Note: users don't need to install this Critical Update before installing Windows XP SP2, if there's no T.V. Media software in their computers. But there's an alternative way to remove T.V. Media software, by using a special utillity software called Adware T.V. Media Removal Tool can be taken at

Finishing Touch
If T.V. Media still exist although automatic removing with Adware T.V. Media Removal Tool has done, users may edit their registry manually:
  1. Run Windows XP in safe mode. To get into the Windows 2000 / XP Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu". Use your arrow keys to move to "Safe Mode" and press your Enter key.
  2. Click Start-Run-Regedit then click OK.
  3. Find and delete T.V. Media entry in the following regisitry paths:
~ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
~ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
~ HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
~ HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

4. Find these entry and delete from registry:

~ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer
\Browser Helper Objects\(707E6F76-9FFB-4920-A976-EA101271BC25)

5. Restart computer in safe mode.
6. Click Start-Run-type appwiz.cpl then click OK.
7. Delete T.V. media software.
8. Click twice on My Computer and find TV Media folder (the default is in C:\Program Files\).
9. Restart computer.


  1. I love blogs who try to help us novices..

    Dorothy from grammology

  2. Great information! I run on Windows XP myself so I plan on coming here if I have issues. Btw, that is awesome you have the Pacman game displayed on your blog. That is such as fun game.

    Take it easy,

  3. Great site with lots of really good information!

  4. doing a good job friend...great go ahead.

  5. Hey buddy im the 1st sri lankan visiter. your blog is very useful and nice. thanks, im ubuntusl