Users can prevent the problem by deleting or uninstalling T.V. Media software. But if users don't want to do so, they can install Critical Update 885523 (can be taken at http://msmvps.com/blogs/donna/archive/2004/10/07/15115.aspx or at http://www.microsoft.com/download/details.aspx?familyid=65875203-cf1b-4d32-8f32-e00d004659f6&displaylang=en) before installing Windows XP SP2. Note: users don't need to install this Critical Update before installing Windows XP SP2, if there's no T.V. Media software in their computers. But there's an alternative way to remove T.V. Media software, by using a special utillity software called Adware T.V. Media Removal Tool can be taken at http://www.microsoft.com/download/details.aspx?familyid=f94e8b27-b656-45cd-9668-73134a18231bcf1b&amp;displaylang=en)
If T.V. Media still exist although automatic removing with Adware T.V. Media Removal Tool has done, users may edit their registry manually:
- Run Windows XP in safe mode. To get into the Windows 2000 / XP Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu". Use your arrow keys to move to "Safe Mode" and press your Enter key.
- Click Start-Run-Regedit then click OK.
- Find and delete T.V. Media entry in the following regisitry paths:
4. Find these entry and delete from registry:
\Browser Helper Objects\(707E6F76-9FFB-4920-A976-EA101271BC25)
5. Restart computer in safe mode.
6. Click Start-Run-type appwiz.cpl then click OK.
7. Delete T.V. media software.
8. Click twice on My Computer and find TV Media folder (the default is in C:\Program Files\).
9. Restart computer.